To report an
unauthorized withdrawal

If you have a Mercari account, contact us through the app by going to マイページ (Account) > お問い合わせ (Contact us).

f you aren’t using the app or can’t log in, you can contact us through this form. Please provide as many details as you can to help us understand the situation.

Warning About Unauthorized Bank Account Withdrawals（Financial Services Agency）
Efforts to Ensure a Safe and Secure Product （Merpay)）